At Château de Lasfonds, we are committed to protecting the privacy and personal information of our valued guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, chateaudelasfonds.com, or interact with our services. By accessing or using our website, you signify your acknowledgment and consent to the terms and conditions of this Privacy Policy.

1. Information Collection and Use

1.1 Personal Information
When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and postal address. This information is collected when you fill out forms on our website, make a reservation, subscribe to our newsletter, or communicate with us via email or other means.

We use this personal information to:

• Process and confirm your reservations at Château de Lasfonds
• Communicate with you regarding your inquiries, bookings, or other relevant information related to your stay at our castle in France
• Send you promotional emails about special offers, events, or other information we think you may find interesting, such as exclusive discounts, seasonal promotions, or updates about our amenities and services
• Improve our website, services, and customer service to ensure that we provide you with the best possible experience when interacting with Château de Lasfonds
• Customize your experience on our website to make it more personalized and tailored to your preferences and interests
• Conduct research and analysis to enhance our business operations, understand our guests’ needs, and make data-driven decisions to improve our services

1.2 Non-Personal Information
In addition to personal information, we may collect non-personal information about your interactions with our website. This may include your IP address, browser type, operating system, referring URLs, and other website usage data. We collect this information through the use of cookies and other tracking technologies.

We use non-personal information to:

• Monitor and analyze website traffic and trends to understand how visitors interact with our website and identify areas for improvement
• Improve the functionality and performance of our website to ensure a smooth and seamless browsing experience for our visitors
• Personalize your experience on our website by remembering your preferences, such as language settings or preferred dates for your stay at Château de Lasfonds
• Detect, prevent, and address technical issues that may arise to minimize any disruptions to our website’s functionality and availability

2. Disclosure of Information

2.1 Third-Party Service Providers
We may engage trusted third-party service providers to assist us in operating our website, conducting our business, or providing services to you. These service providers may have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information. Examples of such service providers may include:

• Website hosting and maintenance providers
• Payment processing services for secure online transactions
• Email marketing platforms for sending promotional communications
• Customer relationship management (CRM) systems for managing guest interactions and reservations
• Analytics and tracking services for website performance monitoring

2.2 Legal Requirements
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, such as a court order, subpoena, or government request
• Protect and defend the rights or property of Château de Lasfonds, including enforcing our terms of service or preventing fraud and abuse
• Prevent or investigate possible wrongdoing in connection with our website or services, such as detecting and mitigating security threats or violations
• Protect the personal safety of users of our website or the public in emergency situations
• Protect against legal liability that may arise from the use of our website or services

3. Cookies and Tracking Technologies

3.1 Cookies
Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files that websites you visit place on your device. They are widely used to make websites work more efficiently and to provide information to website owners.

You have the ability to accept or decline cookies through your web browser settings. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website, such as personalized recommendations or remembering your preferences.

3.2 Third-Party Tracking
We may use third-party tracking services, such as Google Analytics, to monitor and analyze website traffic and usage patterns. These services may use cookies and other tracking technologies to collect data about your interactions with our website. We encourage you to review the privacy policies of these third-party services because they govern how they collect and use your information.

4. Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. We use industry-standard encryption technologies, access controls, and other safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Some of the security measures we employ include:

• Secure Sockets Layer (SSL) encryption for transmitting sensitive information, such as payment details, over the internet
• Firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems
• Regular security audits and vulnerability assessments to identify and address potential security risks
• Employee training on data security best practices and confidentiality obligations
• Strict access controls to limit access to personal information only to authorized personnel

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your account details confidential.

5. Your Choices and Rights

5.1 Opt-Out
You may opt-out of receiving promotional emails from us by replying with “UNSUBSCRIBE” to any of our emails. Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional emails related to your reservations, customer service inquiries, or other necessary communications.

5.2 Access and Updates
You have the right to access, update, and correct your personal information that we hold. If you would like to review or update your information, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and provide you with instructions on how to access or update your information.

5.3 Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with Château de Lasfonds, such as the length of your stay or the frequency of your interactions with our website
• Legal obligations and regulatory requirements that may require us to retain your information for a specific period
• The purposes for which we collected your information and whether those purposes have been fulfilled
• The legitimate business interests of Château de Lasfonds, such as maintaining accurate records and providing excellent customer service

6. Third-Party Links

Links to third-party websites or services that Château de Lasfonds does not own or control may be present on our website. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit to understand their data practices and how they may collect, use, or share your information.

Please be aware that we are not responsible for the content, privacy practices, or security measures of third-party websites. Your interactions with these websites are at your own risk, and any information you provide to them is subject to their respective privacy policies.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information from our records. We are committed to protecting the privacy of children and complying with applicable laws and regulations regarding children’s online privacy.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or technological advancements. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. After any changes to the Privacy Policy, your continued use of our website will signify that you have read, understand, and agree to the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The date of the last update will be indicated at the bottom of this Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@chateaudelasfonds.com

We are committed to resolving any privacy-related issues and will make every effort to address your concerns in a timely and satisfactory manner. Our dedicated privacy team is available to assist you and provide further information about our data practices.

You may also have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws. We encourage you to first contact us directly to give us the opportunity to address your concerns.

10. International Data Transfers

Château de Lasfonds is based in France, and the information we collect may be transferred to, processed, and stored in countries outside of your country of residence, including France and other countries where we have operations or where our service providers are located. These countries may have data protection laws that are different from the laws of your country.

By providing your personal information to us, you consent to the transfer, processing, and storage of your information in countries outside of your country of residence, as described in this Privacy Policy. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

11. Social Media Integration

Our website may offer features that allow you to interact with social media platforms, such as Facebook, Instagram, or Twitter. If you choose to connect your social media account with our website, certain information from your social media profile may be shared with us, subject to the privacy settings you have set on those platforms.

We may use the information we receive from your social media accounts to improve your experience on our website, personalize our services, and communicate with you through those platforms. Please be aware that the privacy policies of the respective social media platforms govern your interactions with social media features.

12. Testimonials and User-Generated Content

We may display testimonials, reviews, or other user-generated content on our website to showcase the experiences of our guests at Château de Lasfonds. By submitting such content, you grant us the right to use, reproduce, modify, and display your content on our website and in our marketing materials.

If you wish to update or delete your testimonial or review, please contact us using the information provided in the footer of this page. We will make reasonable efforts to accommodate your request, but please note that it may not be possible to completely remove your content from all locations where it has been shared or published.

13. Notifications and Alerts

By providing your contact information, such as your email address or phone number, you agree to receive notifications and alerts from Château de Lasfonds. These notifications may include booking confirmations, reservation updates, promotional offers, and other relevant information related to your stay or interaction with our website.

You can manage your notification preferences by following the instructions provided in the notifications themselves or by contacting us directly. Please note that certain notifications, such as those related to your reservations or account security, may be necessary for the proper functioning of our services and cannot be disabled.

14. Compliance with Applicable Laws

Château de Lasfonds is committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for individuals within the European Union and the French Data Protection Act (Loi Informatique et Libertés).

We have implemented appropriate technical and organizational measures to ensure the protection of your personal information and to uphold your rights under these laws. If you have any questions or concerns about our compliance with applicable data protection laws, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.

Last updated: 5th September 2024